Role - Senior System Manager
Notice Period - Immediate to 15 days
Budget - 20 LPA
Experience Range - 7+ years
Work Model - Remote
Customer-Facing Technical Role | India
Role Summary
Company is hiring a customer-facing Senior System Engineer to support enterprise customers with cloud, virtualization, storage,
backup, disaster recovery, and migration solutions.
Basic Requirements
Experience 7+ years overall experience
Customer-Facing Experience 5+ years in support, system engineering, solutions engineering, DevOps/SRE, IT administration, or
similar customer-facing role
Education Bachelor’s degree or equivalent practical experience
Communication Good spoken and written English; comfortable speaking with customers
Joining Candidates who can join quickly will be preferred
Responsibilities
• Work with customers and partners for product deployment, configuration, upgrades, troubleshooting, and issue closure.
• Analyze customer issues using logs, system behavior, and basic infrastructure knowledge.
• Coordinate with engineering, QA, sales, and support teams to resolve customer problems.
• Document issue details, next steps, and customer communication clearly.
• Learn Company's products and explain technical concepts in a simple, customer-friendly way.
Skills We Look For
• Linux or system administration experience.
• Experience in at least one of these areas: cloud, virtualization, storage, backup/DR, migration, DevOps, or enterprise
infrastructure support.
• Ability to troubleshoot patiently and communicate clearly with customers.
• Quick learner with ownership mindset and willingness to work across teams.
Good to Have
• Experience with storage, backup, disaster recovery, replication, or migration products.
• Exposure to VMware/Hyper-V, AWS, Azure, Google Cloud, Oracle Cloud, or IBM Cloud.
• Knowledge of Kubernetes/OpenShift, containers, CI/CD, Python, Bash, or similar scripting.
• Prior DevOps/SRE background is welcome if the candidate has customer-facing experience.
• Team lead, mentoring, or ownership experience.
Ideal Candidate
A practical, customer-focused engineer who enjoys solving real technical problems, learns quickly, and can represent
confidently in front of customers.