The IT Program Manager will plan and manages the business new demand and analyze the set of priorities and alignments to the
technology related matters. Look over the projects of the entire IT projects ensuring key Governance and
risk mitigation measures are in place.
Key Responsibilities:
1. Contributes to developing and executing strategic IT plans aligned with enterprise goals, ensuring
technology initiatives support business objectives and drive innovation.
2. Coordinates the IT budgets, allocating resources effectively, and monitoring expenditures to
optimize IT investments, maximize ROI, and ensure cost-effective IT operations aligned with
business priorities. Monitors and Reports Budget performance and variations.
3. Contributes to the development of the IT departments’ policies and procedures, Tactical SOPs and
SLA’s and presents recommendations to the Group CFO for strategic alignment.
4. Control and track business units’ requirements; new initiatives, new business needs and missing
controls and gaps. Prioritize and track IT demands. Prepare and maintain a project portfolio view
for upcoming projects to facilitate decision-making.
5. Manage the relationship with the business units with respect to their new requirements (projects,
system enhancement requests, availability and disaster recovery requirements, etc.).
6. Overlook and Manage projects’ performance and risk management big picture and coordinate the
actual versus plans to assure projects run on a timely manner and tackle escalations promptly.
Record and communicate risks identified during the project.
7. Analyze and understand how to best meet the needs and expectations of in-house customers in
collaboration with business partners and SPOCs providing corrective actions.
8. Stimulate and shape business demand for projects in alignment and coordination with the IT sister
functions for technical and business support and resource allocation ensuring timely upgrade of
systems, processes and tools.
9. Set a review plan for each project ensuring effective and efficient monitoring is in place and the
appropriate implementation of solutions for issues encountered within each project.
10. Ensure clear accountability at all levels, with detailed, rigorously tested project plans based on a
critical path analysis with clearly identified critical success factors, regular milestones and "go/no
go" checkpoints. Report periodically to the direct manager and CFO.
11. Develop a monitoring framework to inform the Top Management about progress and provide an
early alert of divergence or slippage in any of the critical success factors.
12. Participates in the process of setting individual objectives and yearly development goals and
monitors the cascading process and Sector’s implementation.
13. Contributes to setting Performance measures modelling a team engagement and collaborative style.
Seeks periodical guidance from the Management on performance for optimum performance &
development outcomes.
