Lucknow, India

Engineering Delivery Head Location: Pune We are looking for an experienced leader to establish and scale the engineering operating model for a growing technology organization. Key Responsibilities: Drive engineering governance, operating models, and delivery excellence. Lead portfolio planning, prioritization, capacity planning, and execution reviews. Define engineering KPIs, dashboards, and continuous improvement initiatives. Drive workforce planning, organization design, talent development, and leadership effectiveness. Partner with senior leadership across Engineering, Product, HR, Finance, and Talent Acquisition. Champion AI-driven ways of working and engineering process optimization. What We’re Looking For: 12+ years of experience in engineering, delivery, or engineering operations leadership. Proven expertise in scaling engineering organizations and operating models. Strong experience in portfolio governance, workforce planning, and delivery metrics. Excellent stakeholder management and executive communication skills. Working knowledge of Agile/Scrum and hybrid delivery models. Bachelor’s degree in Engineering, Computer Science, or a related field; MBA is a plus.

Job Description Independently execute end-to-end payroll processes for complex countries or employee populations, ensuring accuracy, timeliness, and compliance. Review and validate payroll calculations, statutory deductions, and payroll outputs before payroll finalization. Act as the primary technical expert and first point of escalation for complex payroll issues. Investigate payroll discrepancies, perform root cause analysis, and implement sustainable corrective actions. Partner with third-party payroll providers to resolve complex operational and compliance matters. Review the quality and accuracy of payroll work completed by team members, providing feedback and recommendations where appropriate. Lead payroll process improvements, standardization initiatives, and operational excellence activities. Support the Payroll Manager with workload planning, knowledge sharing, onboarding, and training activities. Collaborate with HR, Finance, Time & Attendance, Benefits, and business leaders to resolve cross-functional payroll issues. Identify operational risks and recommend actions to improve payroll quality, efficiency, and customer satisfaction. Experience Advanced knowledge of payroll operations, payroll legislation, tax, social security, and compliance requirements. Strong understanding of payroll systems, HRIS, and Time & Attendance solutions. Typically requires a Bachelor's degree and 5–7 years of payroll experience or an equivalent combination of education and experience. Demonstrated experience supporting complex, multi-country payroll operations is preferred.

We are looking for an experienced Compliance Investigations professional to independently lead and conduct investigations into suspected fraud, misconduct, bribery, corruption, and other compliance violations within a large, complex organisation.Key Responsibilities:- Lead end-to-end investigations, including allegation assessment, evidence collection, document review and employee/third-party interviews.- Analyse financial records, transactions and electronic data to identify potential irregularities and establish facts.- Prepare investigation reports, present findings to senior management, and recommend corrective actions.- Collaborate with Finance, HR, Legal and other stakeholders to manage investigations effectively.- Support the implementation and continuous improvement of the organisation's compliance investigations programme.- Ensure adherence to applicable laws, regulations, company policies and confidentiality requirements.Candidate Profile:- Bachelor's degree required; a master's degree or law degree is preferred.- Minimum 5 years of experience handling investigations within a large organisation.- Strong expertise in corporate investigations, fraud investigations, forensic analysis or ethics and compliance investigations.- Excellent interviewing, analytical, report-writing and stakeholder-management skills.- Healthcare industry exposure and experience with investigation tools or eDiscovery platforms would be advantageous.

Roles & Responsibility: Gather, document, and analyze business requirements through stakeholder interviews, workshops, and discussions with process owners and IT teams. Plan and facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring effective team collaboration and timely delivery. Translate business requirements into functional specifications and user stories, ensuring ServiceNow solutions align with business objectives and operational needs. Act as a liaison between business stakeholders, developers, and ServiceNow administrators to ensure clear communication, requirement alignment, and effective issue resolution. Coordinate UAT activities, prepare test scenarios, gather user feedback, track defects, and validate that implemented solutions meet business requirements. Analyze existing workflows, identify process gaps, and recommend ServiceNow-based automation and optimization opportunities to improve operational efficiency. Ensure alignment with ServiceNow best practices, provide guidance to technical teams, and support Health & Safety compliance requirements where applicable.

Looking for a performance-driven digital marketing leader to own our entire digital presence and budget : spanning lead generation, brand building, paid media, SEO, CRM and analytics. You will set the strategy, lead the team, and be accountable for digital's contribution to business growth. KEY RESPONSIBILITIES: Strategy & Budget Ownership• Own the digital marketing strategy and full budget across all channels• Define channel mix, investment allocation and ROI targets aligned to business goals• Build and lead a high-performing digital marketing teamLead Generation & Performance Marketing• Drive qualified lead generation across paid search, paid social, display and affiliates• Own CAC, CPL and conversion targets; optimise funnel performance end-to-end• Manage and scale paid media campaigns across Google, Meta, YouTube and moreBrand Building & Content• Lead digital brand-building initiatives to grow awareness and consideration• Oversee content strategy and editorial calendar across owned digital channels• Ensure brand consistency in tone, messaging and creative across all digital assetsSEO, CRM & Analytics• Own organic search strategy; drive traffic growth through SEO and content• Manage CRM and email/WhatsApp marketing to nurture leads and retain customers Essential: • 7–8 years in digital marketing with ownership of strategy and budget• Consumer brand or digital agency background• Proven track record in lead generation and performance marketing• Hands-on expertise across paid media, SEO, CRM and analytics• Strong analytical skills; comfortable with data, attribution and reporting

Expert, The E2E Regulatory Affairs (RA) & Quality Management (QM) Process Expert & Transformation Lead is accountable for driving global standardization, operational excellence, and transformation across the end-to-end (E2E) RA & QM value chain. RA & QM functionality sits overall within the SQR (Systems, Quality & Regulatory) business function.

Job Description: Under broad direction from Strategic Leader (revenue), She/he provides leadership to the B2C-Business Development function. The incumbent sets the vision and direction for B2C revenue function, customer engagement, business development, B2C-Sales process across the enterprise. The individual will be responsible for designing and executing new market strategies, ensuring expansion in current market, driving B2C revenue growth, and fostering new-customer acquisition practices across different regions. The individual will be responsible for building a scalable B2C commercial model that brings together revenue planning, pricing, category strategy, customer acquisition, retention, portfolio monetization and frontline execution. The incumbent will act as the central commercial owner, ensuring effective alignment between B2C, Marketing and Operations and translating enterprise/category strategy into centre-level revenue outcomes. The role requires a first-principles approach to organising the B2C business around clearly defined customer and product/service categories, with clear commercial drivers, metrics, ownership and execution mechanisms. JOB Objectives/Responsibilities: The individual will have complete functional responsibilities, which involves effective strategizing, action planning and implementation guidance of existing and new programs in accordance with enterprise growth and B2C-business plans. a) Plans, directs and coordinates the functional activities of B2C-BD (sales) function. b) Provides team leadership and sets vision, direction & sales growth for the B2C function. c) Accountable for market expansion and B2C revenue target. d) Responsible for new customer acquisition, lead conversion and initial customer experience. e) Receives guidance and support from the support functions and Leadership team. f) Provides leadership to the regional business teams to ensure that the B2C revenue objectives are met. g) Provides functional guidance and coaching to the reporting team. Additional responsibilities: i) Owns the annual B2C business plan, revenue targets, regional targets and commercial priorities. j) Owns B2C pricing, fee structures, discounting and commercial schemes across categories and value-added services. k) Drives revenue, margin and fee realization across centres, regions and B2C categories. l) Builds and manages the B2C business across defined customer and product/service categories, with clear growth plans and commercial objectives. m) Drives category-wise revenue growth, cross-sell and share of wallet across B2C offerings. n) Identifies new B2C categories, channels and revenue opportunities based on market and customer needs. o) Owns the B2C customer acquisition funnel from lead generation, enquiry and centre visit through conversion and initial customer experience. p) Drives high-ROI acquisition channels, including parent referrals and advocacy programmes, and improves customer acquisition cost, conversion and customer lifetime value. q) Owns the B2C re-enrolment and renewal strategy to drive customer retention and recurring revenue. r) Drives alignment between B2C, Marketing and Operations to ensure effective planning and execution of commercial priorities. s) Establishes clear ownership and accountability for centre-level B2C initiatives, including local market activations and events. t) Drives continuous market, competition and customer insights to support product/programme refinement and B2C growth. Performance Metrics: Revenue & Margin B2C revenue growth and achievement against annual/quarterly targets Category-wise revenue and growth Fee realization and discount leakage Category/unit-level margin performance Customer Acquisition & Retention Lead-to-enrolment conversion Inquiry-to-centre-visit conversion New customer acquisition Re-enrolment/renewal rate Customer Acquisition Cost (CAC) vs. Lifetime Value (LTV) Portfolio & Cross-sell Growth across B2C categories Share of revenue across categories Attach rate of value-added programmes Cross-sell / share-of-wallet growth Channel & Activation Channel-wise conversion and productivity Parent referral contribution Event-to-enquiry / visit / admission conversion New market/category success Customer Experience Parent NPS / CSAT Customer sentiment / Google ratings Initial customer experience and onboarding metrics Education & Work Experience: - Any graduation + MBA (Sales/Marketing) - Total experience of 10+ years in B2C businesses, with at least 3+ years in a senior leadership role managing multi-location/pan-India B2C operations and commercial teams, with demonstrated ownership of revenue, pricing, category growth and customer acquisition/retention. Experience in building or scaling a product/service category and owning a revenue/business P&L or significant commercial charter is preferred. - Preferably from B2C service or retail businesses with multi-location/distributed operations, high-volume customer acquisition, recurring customer relationships and multiple customer/product categories. - She/He should have worked in medium to large organizations and should demonstrate a clear understanding of complex business environments, distributed teams, and mass market customer engagement. Brings with her/him a "Growth Mindset; Self-driven personality & team leadership approach; high personal Quality, Value & Ethics." Critical Personal Skills: - Excellent leadership and people management skills - Strong client-facing communication and relationship-building skills - Analytical and strategic thinking with strong business acumen - Ability to drive performance in ambiguous and evolving environments - Represents effectively in client presentations, industry forums, and strategic partnerships - Ability to represent to external Forums, industry groups etc.

What you will be doing: · Working on Microsoft SQL Server 2012 and above server-side development. · Designing the schema that can be usable across multiple customers. · Design and developing T-SQL (Transact SQL) Stored Procedures, Functions and Triggers and SSIS packages. · Develop underlying data models and databases. · Develop, manage and maintain data dictionary and or metadata. · Doing performance tuning & query optimization. · Knowledge in Microsoft Reporting tool (SSRS). · Ensuring compliance of standards and conventions in developing programs. · Analyse and resolve complex issues without oversight from other people. · Perform quality checks on reports and exports to ensure exceptional quality. · Works in Scrum environment.

The Engineering Delivery Head is responsible for establishing and scaling the operating model of the DTC Engineering. The role partners closely with the Head of Engineering, Engineering Directors, HR, and Talent Acquisition to ensure the organisation executes effectively against strategic priorities. The role owns engineering portfolio governance, organisation planning, people strategy, delivery excellence, operating rhythms, executive reporting, and continuous improvement initiatives that enable the DTC Engineering & TechHub organization to scale sustainably. This role does not directly own software engineering teams. Instead, it ensures the organisation has the right people, processes, governance, operating mechanisms, and execution discipline required to deliver business outcomes. Key Responsibilities & Scope of Ownership: Engineering Operating Model & Governance Own and continuously improve the engineering operating model. Establish governance forums, leadership cadences, planning cycles, and review mechanisms. Drive consistency in ways of working across domains, squads, projects, and delivery teams in partnership with Product & Project leadership. Facilitate cross-functional alignment between Engineering, Product, Architecture, Security, Data, and Operations teams. Ensure clear accountability, RACI models, and decision-making frameworks are adopted across the organisation. Lead continuous improvement initiatives focused on engineering effectiveness and operational excellence. Lead organisational change initiatives to drive adoption of new operating models, processes, tools and ways of working. Delivery Excellence & Process Management Define and track engineering KPIs across flow, quality, reliability, predictability, productivity, and business outcomes. Drive delivery planning and execution reviews across the portfolio. Identify delivery risks, bottlenecks, dependency challenges, and organisational impediments. Establish standard operating procedures, governance controls, and best practices for execution. Partner with Engineering Directors to improve release predictability, quality, and delivery performance. Champion AI-native ways of working and continuous optimisation across the software development lifecycle. Strategy & Portfolio Management Partner with the Head of Engineering to define and execute the Engineering strategy and annual operating plan. Facilitate prioritisation, capacity planning, and demand management across engineering portfolio. Manage strategic staffing and technology partners, ensuring workforce quality, cost effectiveness and alignment with capability needs. Establish portfolio governance processes, review forums, and decision-making mechanisms within the engineering organization. Track strategic initiatives, OKRs, milestones, dependencies, risks, and outcomes across the engineering organisation. Provide executive-level reporting and insights to leadership stakeholders. People Strategy & Organisation Development Define workforce planning strategy aligned with TechHub growth objectives. Partner with Talent Acquisition on hiring plans, workforce mix, and critical capability acquisition. Drive organisation design, succession planning, leadership development, and talent reviews. Establish onboarding, career progression, mentoring, and internal mobility frameworks. Partner with Engineering Directors to improve engineering culture, engagement, retention, and organisational effectiveness. Track and report people-related metrics, including hiring velocity, attrition, organisational health, and capability maturity. Organization Operations & Leadership Support Partner with TechHub Lead to establish and scale the operating model, including workforce strategy, capability development, governance, and organisational effectiveness. Prepare leadership reviews, executive presentations and strategic communications. Coordinate organisation-wide planning events, budgeting cycles, and operational reviews. Drive execution of strategic initiatives and leadership action items. Ensure decisions are tracked, communicated, and implemented across the organisation. Support culture-building initiatives and employee engagements. Key Requirements: 12+ years in engineering, with significant time in delivery/engineering-ops leadership. Demonstrated ownership of organisational design, career frameworks, and engineering operating models. Experience leading portfolio governance, prioritisation, and capacity planning across multiple teams and domains. Strong stakeholder management across distributed/global teams as well as senior leadership. Comfortable operating both strategically (portfolio, org design) and tactically (process, reporting). Proven track record of building and scaling engineering organisations and delivery functions. Working knowledge of Agile/Scrum and hybrid product-project delivery models Data-driven approach to decision-making, with fluency in engineering and delivery metrics/dashboards. Experience partnering with Finance/HR on budgeting, workforce planning, and cost optimization. Experience establishing engineering operating rhythms, governance forums, executive reviews and performance management. Excellent written and verbal communication skills, including experience presenting to executive leadership. Bachelor’s degree in Engineering, Computer Science, or relate

About the Role We are looking for an experienced Java Tech Lead to drive the technical design, development, deployment, and delivery of scalable, high-performance enterprise applications. The ideal candidate will bring strong hands-on expertise in Java, Spring Boot, Microservices, REST APIs, and distributed systems, along with proven experience leading engineering teams and driving technical decisions. Hands-on experience with AWS and application deployment is mandatory. The role requires a strong balance of hands-on development, architecture, technical leadership, mentoring, deployment/release ownership, and stakeholder management. You will work closely with Product Managers, Architects, Engineering Managers, DevOps, and cross-functional teams to build reliable, scalable, and maintainable technology solutions. Key Responsibilities Technical Leadership & Architecture Lead the technical design and development of complex, scalable Java-based applications and platforms. Define and drive technical architecture, design patterns, coding standards, and engineering best practices. Translate business and product requirements into robust technical solutions. Conduct architecture and design reviews and provide guidance on technology selection and implementation approaches. Identify technical risks, dependencies, scalability challenges, and performance bottlenecks and drive their resolution. Contribute to modernization initiatives, including monolith-to-microservices transformation and cloud adoption, particularly on AWS. Software Development Design, develop, and review high-quality, scalable applications using Java and Spring Boot. Develop and maintain RESTful APIs, Microservices, and distributed systems. Write clean, maintainable, testable, and efficient code. Perform detailed code reviews and ensure adherence to engineering and security standards. Troubleshoot complex production issues and drive root-cause analysis and permanent resolution. Optimize application performance, reliability, scalability, and resource utilization. Deployment, AWS & Production Support Own or contribute hands-on to application deployment across development, testing, staging, and production environments. Manage production releases, deployment validation, rollback planning, and release-related troubleshooting. Design, deploy, and support applications on AWS; understand relevant AWS services and cloud deployment patterns. Work with DevOps teams on CI/CD pipelines, environment configuration, monitoring, logging, and deployment automation. Ensure deployments meet reliability, security, scalability, and availability requirements. Team Leadership & Mentoring Lead and mentor a team of software engineers, providing technical direction and guidance. Conduct regular design/code reviews and promote engineering best practices across the team. Support team members in solving complex technical problems and developing their technical capabilities. \ Participate in technical interviews and contribute to hiring and team-building initiatives. Promote a culture of ownership, collaboration, innovation, and continuous improvement. Delivery & Collaboration Work closely with Product, QA, DevOps, Architecture, and other stakeholders to ensure successful delivery of projects. Break down complex requirements into technical tasks and provide effort and implementation estimates. Own technical deliverables and ensure projects are delivered within agreed timelines and quality standards. Participate in Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives. Communicate technical decisions, project risks, deployment readiness, and progress effectively to technical and non-technical stakeholders. Required Technical Skills 12+ years of overall experience, with strong hands-on expertise in Java-based software development. Strong proficiency in Core Java, Java 8/11/17+, OOP, Collections, Multithreading, Concurrency, and JVM concepts. Strong hands-on experience with Spring Framework / Spring Boot. Extensive experience developing Microservices and RESTful APIs. Strong understanding of Distributed Systems, System Design, and Design Patterns. Hands-on experience deploying applications and supporting releases across environments. Mandatory hands-on experience with AWS, including deploying, operating, or supporting applications on AWS cloud services. Experience with relational databases such as MySQL, PostgreSQL, Oracle, etc. Good understanding of SQL, database design, indexing, and query optimization. Experience with messaging/event-driven technologies such as Kafka, RabbitMQ, or similar. Experience with Docker and Kubernetes is preferred. Good understanding of CI/CD, Git, Jenkins/GitHub Actions/GitLab, and DevOps practices. Strong understanding of unit testing, integration testing, TDD/BDD, and automated testing practices. Experience with application performance monitoring, logging, troubleshooting, and production support. Leadership & Soft Skills Proven experience in technical leadership and mentoring engineering teams. Strong problem-solving and analytical skills. Excellent understanding of software engineering principles and best practices. Ability to make sound technical decisions and take ownership of complex problems. Strong communication and stakeholder-management skills. Ability to work effectively in a fast-paced, collaborative environment. Strong focus on quality, scalability, security, and engineering excellence. Good to Have Knowledge of Node.js and experience working with Node.js-based services or applications. Experience with cloud-native application development and AWS services beyond basic deployment. Knowledge of React, Angular, or other modern frontend technologies. Experience with Redis, Elasticsearch/OpenSearch, or similar technologies. Exposure to AI/ML integrations or GenAI-based applications. Experience with high-scale, high-availability systems. Experience driving technology modernization, platform engineering, or large-scale application transformation. What We’re Looking For We are looking for a hands-on technical leader who can independently drive complex engineering initiatives, make architecture and design decisions, mentor engineers, and work closely with business and product stakeholders. The ideal candidate should be technically strong, architecture-oriented, delivery-focused, comfortable with AWS-based application deployment, and able to take end-to-end ownership of critical applications and engineering initiatives.