Marketing, Advertising & PR
3 Sept
Marketing Business Operations Lead / Chief of Staff to CMO (Project Manager)
Marketing Business Operations Lead / Chief of Staff to CMO (Project Manager)
Location: India – Remote
Experience: 8–10 Years
Reporting To: Chief Marketing Officer (CMO)
About the Role
We are seeking a highly organized, strategic, and execution-focused professional to join our global marketing organization as a Project Manager / Marketing Business Operations Lead / Chief of Staff to the CMO. This is a unique opportunity for an individual who thrives at the intersection of business operations, marketing operations, executive stakeholder management, and program leadership. The role will serve as a trusted partner to the CMO, helping drive operational excellence, strategic initiatives, cross-functional alignment, governance, budgeting, and organizational effectiveness across the marketing function. The successful candidate will act as the operational backbone of the marketing organization, ensuring priorities are executed effectively, stakeholders remain aligned, and key business objectives are achieved.
Key Responsibilities
Chief of Staff to the CMO
Serve as a strategic partner and trusted advisor to the Chief Marketing Officer.
Drive execution of key strategic initiatives across the marketing organization.
Prepare executive presentations, leadership updates, board-level materials, and business reviews.
Track and manage action items arising from leadership meetings and ensure timely follow-through.
Facilitate cross-functional alignment between Marketing, Sales, Finance, Operations, Product, and Executive Leadership teams.
Support organizational planning, goal-setting, and performance tracking.
Marketing & Business Operations
Lead operational planning and execution for the marketing organization.
Establish and optimize processes, workflows, governance mechanisms, and reporting structures.
Drive operational excellence and continuous improvement initiatives.
Monitor organizational performance through dashboards, KPIs, and executive reporting.
Support resource planning, team coordination, and operational decision-making.
Program & Project Management
Manage multiple strategic marketing initiatives simultaneously.
Develop project plans, timelines, milestones, risk mitigation strategies, and stakeholder communication plans.
Track deliverables, dependencies, and execution progress across teams.
Facilitate governance meetings, status reviews, and executive steering committees.
Ensure projects remain on schedule, within scope, and aligned to business priorities.
Financial Planning & Vendor Management
Manage marketing budgets, forecasting, spend tracking, and financial reporting.
Partner with Finance to support annual planning and budget management activities.
Monitor vendor contracts, procurement processes, invoice approvals, and compliance requirements.
Drive cost optimization initiatives while ensuring operational effectiveness.
Executive Reporting & Analytics
Develop executive dashboards, performance scorecards, and business insights.
Translate complex data into concise and actionable recommendations.
Prepare monthly, quarterly, and annual business reviews for senior leadership.
Support data-driven decision-making across the marketing organization.
AI & Process Transformation
Champion the adoption of AI-powered tools and automation solutions across marketing operations.
Identify opportunities to improve productivity, reporting, workflow management, and decision-making through AI and technology.
Drive operational efficiency initiatives leveraging tools such as ChatGPT, Microsoft Copilot, Gemini, Claude, workflow automation platforms, and related technologies.
Desired Background
We are interested in speaking with professionals from:
Marketing Operations
Business Operations
Chief of Staff
PMO / Program Management
Strategy & Operations
Executive Office Support Functions
Experience within healthcare technology, healthcare services, revenue cycle management, B2B SaaS, enterprise technology, consulting, or other complex global organizations will be highly valued.
Required Qualifications
Bachelor's degree in Business, Marketing, Engineering, Operations, or a related field.
8–10 years of relevant experience in Marketing Operations, Business Operations, Chief of Staff, PMO, Strategy, or related functions.
Demonstrated experience supporting senior executives, preferably VP-level or C-suite leaders.
Strong program and project management capabilities with the ability to manage multiple priorities simultaneously.
Experience managing budgets, forecasting processes, procurement activities, and vendor relationships.
Excellent stakeholder management and executive communication skills.
Advanced proficiency in PowerPoint, Excel, reporting, and business analytics.
Experience working with global teams and U.S.-based stakeholders.
Strong problem-solving, organizational, and execution skills.
Preferred Qualifications
Experience supporting a CMO, Marketing Leadership Team, or Executive Leadership Team.
Background or understanding of US healthcare, healthcare technology, revenue cycle management, enterprise software, or professional services organizations.
PMP, Agile, Scrum, or similar project management certifications.
Demonstrated experience implementing AI tools, automation platforms, and operational transformation initiatives.
Experience managing large-scale cross-functional programs and strategic initiatives.
Success in This Role
The candidate will thrive in this position if they enjoy bringing structure to complexity, influencing senior stakeholders, driving execution across multiple teams, and serving as a trusted partner to executive leadership. This role is ideal for professionals who combine business acumen, operational excellence, program management expertise, and executive presence, and who want to play a pivotal role in helping a global marketing organization operate at its highest level.