Back Office Representative
Location: Guadalupe, Nuevo León, Mexico
Salary: MXN $35,000 – $45,000 gross per month
Department: Sales / Commercial
Reports to: Sr. Key Account Manager
ABOUT THE ROLE
We are looking for a highly organized, proactive, and customer-oriented Back Office Representative to join our Commercial team in Guadalupe, Nuevo León.
In this role, you will play a key part in supporting sales execution by ensuring accurate administration and follow-up of leads, opportunities, quotations, and commercial information through our ERP system.
You will also manage a portfolio of small customers and projects, supporting their day-to-day commercial needs while working closely with the Sr. Key Account Manager and external sales representatives.
This is an excellent opportunity for someone with experience in Sales Support, Commercial Back Office, Customer Service, Order Management, or Quotation Management within a B2B or industrial environment.
KEY RESPONSIBILITIES
• Load, maintain, and update leads, opportunities, quotations, and commercial information in the ERP system (IFS).
• Ensure accuracy, traceability, and timely updates of commercial data.
• Support the sales team with commercial follow-up and administrative activities.
• Manage assigned customers and projects with annual sales below USD $50,000.
• Prepare and follow up on quotations according to established commercial guidelines.
• Follow up on orders, deliveries, and customer requests.
• Provide routine commercial communication and coordination with assigned customers.
• Work closely with the Sr. Key Account Manager and external sales representatives.
• Escalate non-standard situations, exceptions, and decisions outside the assigned scope.
• Maintain a high level of responsiveness and internal service quality.
REQUIREMENTS
• Previous experience in Sales Support, Commercial Back Office, Customer Service, Order Management, Quotation Support, or a similar role.
• Experience working directly with B2B customers.
• Experience in an industrial, manufacturing, or automotive environment is highly preferred.
• Experience using an ERP system; IFS experience is highly desirable.
• Strong organizational and administrative skills with excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong communication and customer service skills.
• Ability to identify issues and appropriately escalate situations when necessary.
• Advanced English and Spanish communication skills, both written and spoken.
• Good knowledge of Microsoft Office, particularly Excel.
PREFERRED PROFILE
We are looking for a candidate who is proactive, highly organized, detail-oriented, and comfortable working in a fast-paced commercial environment.
The ideal candidate has experience supporting sales teams and managing customer communication, quotations, orders, and commercial information while maintaining a high level of accuracy and service.
WHAT WE OFFER
• Competitive salary: MXN $35,000 – $45,000 gross per month.
• Opportunity to work in an international and dynamic commercial environment.
• Exposure to customer management and commercial operations.
• Close collaboration with Sales and Key Account Management teams.
• Professional development and growth opportunities.
If you are a customer-oriented professional with strong commercial administration skills and experience supporting B2B sales operations, we would love to hear from you!