Location: Melbourne, VIC
Antal International is recruiting an Agricultural Service Manager for an international machinery manufacturer developing its Australian after-sales operations.
This opportunity suits an experienced agricultural machinery service professional who enjoys coordinating technical work, supporting technicians and building strong customer relationships.
The role
You will coordinate agricultural machinery servicing, repairs and technical support, helping improve equipment reliability and reduce customer downtime. Working with customers, technicians, parts teams and technical specialists, you will support the delivery of effective workshop and field-service activities.
Key responsibilities
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Plan and prioritise servicing, repairs and customer support requests.
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Coordinate workshop and field-service activities according to customer needs and available resources.
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Support technicians with mechanical, hydraulic and electrical fault diagnosis, escalating complex issues when required.
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Keep customers informed of repair progress and equipment availability.
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Coordinate parts requirements with parts and logistics colleagues.
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Maintain accurate service records and support warranty claim processing.
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Monitor repair turnaround, service quality and recurring faults.
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Promote safe working practices and adherence to manufacturer procedures.
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Identify technical training needs and support technician development.
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Work with sales colleagues on machinery handovers and after-sales support.
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Recommend improvements to service processes and customer experience.
About you
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Relevant experience servicing agricultural machinery, ideally within a manufacturer, dealership or distributor.
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Experience coordinating technicians, workshop operations or field-service activities.
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A relevant mechanical trade qualification or equivalent technical background.
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Strong understanding of mechanical, hydraulic and electrical troubleshooting.
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Confidence managing customer expectations and competing service priorities.
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Familiarity with service documentation, parts coordination and warranty processes.
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Strong communication, organisation and problem-solving skills.
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A suitable driving licence and willingness to undertake customer visits.
The opportunity
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A Melbourne-based role with an international machinery manufacturer.
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The opportunity to contribute to the development of local agricultural after-sales support.
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Collaboration with sales, parts and technical teams.
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Remuneration and benefits discussed during the recruitment process.
Apply
Please submit your CV highlighting your agricultural machinery experience, service coordination responsibilities and relevant technical qualifications.