Roles & Responsibility:
- Gather, document, and analyze business requirements through stakeholder interviews, workshops, and discussions with process owners and IT teams.
- Plan and facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring effective team collaboration and timely delivery.
- Translate business requirements into functional specifications and user stories, ensuring ServiceNow solutions align with business objectives and operational needs.
- Act as a liaison between business stakeholders, developers, and ServiceNow administrators to ensure clear communication, requirement alignment, and effective issue resolution.
- Coordinate UAT activities, prepare test scenarios, gather user feedback, track defects, and validate that implemented solutions meet business requirements.
- Analyze existing workflows, identify process gaps, and recommend ServiceNow-based automation and optimization opportunities to improve operational efficiency.
- Ensure alignment with ServiceNow best practices, provide guidance to technical teams, and support Health & Safety compliance requirements where applicable.