Our client, a leading multinational manufacturing company, is looking for a Logistics / CSR - Supply Chain & Order Management to join their team in Ras Al Khaimah, managing customer orders, logistics coordination, documentation, and end-to-end order fulfilment.
Job Title: Logistics / CSR - Supply Chain & Order Management
Location: Ras Al Khaimah, UAE
Reporting To: Customer Service Manager
KEY RESPONSIBILITIES
• Customer Service & Order Management
• Handle customer orders, enquiries and requests through phone and other communication channels.
• Maintain accurate and up-to-date price lists and ensure correct pricing across orders and quotations.
• Enter direct sales and consignment stock orders and process consignment returns.
• Prepare and issue credit notes, ensuring accurate supporting documentation.
• Monitor sales order schedules and coordinate delivery requirements with customers, Account Managers and production teams.
• Track order progress, identify delays or issues, and proactively communicate solutions to relevant stakeholders.
• Act as a key point of contact between customers and internal teams to ensure smooth order fulfilment.
• Logistics & Coordination
• Coordinate deliveries and logistics activities to support timely and accurate customer fulfilment.
• Follow up on outstanding orders, delivery commitments and dispatch requirements.
• Work closely with warehouse, production and logistics teams to resolve operational issues.
• Support continuous improvement in order processing, customer service and logistics coordination.
• Administration & Reporting
• Maintain accurate customer, order and logistics documentation and records.
• Prepare routine reports and provide updates on order status, deliveries and customer requirements.
• Ensure documentation is complete, accurate and readily available for internal and external requirements.
• Manage priorities effectively and ensure tasks are completed within agreed deadlines.
REQUIREMENTS
• Bachelor’s degree in Business Administration, Logistics, Supply Chain or a related discipline.
• Relevant experience in logistics coordination, customer service, order management or a similar manufacturing environment.
• Working knowledge of Microsoft Word and Excel.
• Strong communication and interpersonal skills.
• Good organizational skills with strong attention to detail.
• Ability to manage multiple priorities, work independently and meet tight deadlines.
• Strong problem-solving skills and a proactive approach to customer and operational issues.