National Service Head – India
Function: Service / After-Sales
Location: Ahmedabad / Delhi / Mumbai
Reporting To: Managing Director / CEO
Experience: 12–15 Years
Education: Diploma / Degree in Mechanical or Electrical Engineering
About the Organisation
The organisation is a global Cooling Efficiency Technology company providing sustainable cooling and water-efficiency solutions for industrial and commercial facilities.
Its solutions serve industries including Power & Utilities, Pharmaceuticals & Life Sciences, Commercial HVAC, Data Centres, Hospitality and Heavy Manufacturing.
With 2,000+ installations worldwide and a growing presence across India, the organisation focuses on delivering measurable improvements in water conservation, energy efficiency and cooling-system performance.
About the Role
We are looking for an experienced National Service Head – India to lead and strengthen the organisation's pan-India Service and After-Sales function.
This is a leadership role with responsibility for service operations, customer relationships, team management, service revenue, profitability and P&L ownership.
The position will manage a pan-India service organisation of approximately 30–35 professionals and support a customer base of approximately 630 customers across India.
The role is particularly suited to a senior service professional who combines strong technical understanding with the ability to manage customers, field teams and the commercial aspects of a service business.
Key Responsibilities
Service Operations
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Lead end-to-end service and after-sales operations across India.
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Ensure timely and high-quality service delivery to customers.
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Plan and coordinate manpower, site visits, service schedules and resource deployment.
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Establish and monitor service standards, SLAs and quality benchmarks.
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Coordinate with internal teams for timely availability of spares, tools and consumables.
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Act as the escalation point for critical customer and service issues.
Team Leadership
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Lead a pan-India service team of approximately 30–35 members, including service managers, engineers and technicians.
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Manage service coverage across North, South, East and West India.
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Build team capability through training, performance management and technical development.
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Strengthen the organisation's second line of leadership.
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Identify manpower requirements and support hiring as the business grows.
Business & P&L Ownership
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Take ownership of the service business P&L.
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Monitor revenue, costs, margins, profitability and collections.
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Identify opportunities to improve service productivity and profitability.
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Drive cost optimisation across manpower, logistics and spares without compromising service quality.
Customer Management & Revenue Growth
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Build strong, long-term relationships with key customers across India.
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Manage customer escalations and ensure high levels of customer satisfaction.
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Work closely with the Sales team to identify cross-selling and up-selling opportunities.
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Grow service revenue from the existing customer base as well as new customers.
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Develop and expand AMC / recurring service opportunities.
Service Business Transformation
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Support the evolution of the business from a product-led model towards a recurring Product-as-a-Service model.
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Develop and strengthen service contract structures, pricing and delivery frameworks.
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Identify opportunities to increase the recurring service and AMC business.
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Work closely with senior management on the long-term growth strategy for the service business.
Ideal Candidate Profile
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12–15 years of overall experience, with significant experience in service / after-sales / maintenance operations.
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Diploma or Degree in Mechanical or Electrical Engineering.
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Strong technical exposure to HVAC systems, turbines, condensers, heat exchangers and related rotating/cooling equipment.
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Experience managing large, geographically distributed field service teams.
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Demonstrated experience in service business management and P&L ownership.
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Strong customer relationship and key account management experience.
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Exposure to AMC / annual service contracts / recurring service revenue models will be an advantage.
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Strong commercial understanding with the ability to manage revenue, margins, costs and collections.
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Excellent communication, negotiation and stakeholder-management skills.
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Willingness to travel extensively across India.
Working Pattern
The role involves a combination of office-based business management and extensive customer/site engagement.
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Working Hours: 9:00 AM to 6:00 PM.
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Extensive travel across India is an integral part of the role.
Key Success Metrics
The role will be measured on:
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Service revenue growth
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Service P&L and profitability
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Customer satisfaction and SLA adherence
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Team productivity and utilisation
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Service team retention and capability development
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Timely collection of service revenues
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Growth of AMC / recurring service contracts
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Expansion of service revenue across the existing customer base
Why This Role
This is an opportunity to take ownership of a pan-India service business, lead a 30–35 member service organisation and play a key role in building service into a stronger recurring-revenue business.
If you find this opportunity relevant, please share the following details along with your updated CV by replying to ojas.patil@antal.com:
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Total Years of Experience
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Relevant Service / After-Sales Experience
Please mention overall years of relevant experience. -
Experience in HVAC / Cooling / Rotating Equipment
Please mention your experience with HVAC systems, turbines, condensers, heat exchangers or similar equipment. -
Current Designation & Company
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Current Location & Native Place
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Notice Period (in days)
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Buyout Option (Yes/No)
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Current CTC
Please provide Fixed + Variable breakup. -
Expected CTC
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Reason for Job Change
Please mention a detailed and genuine reason. -
Current / Previous Service Team Size
Please mention total team size, number of direct reports and geographical spread managed. -
Pan-India / Multi-Location Service Experience
Please mention the regions/geographies handled and approximate number of customer sites managed. -
Service Business / P&L Experience
Have you independently managed a service P&L / service business?
Please mention the approximate annual service revenue handled and your key responsibilities. -
Service Revenue & AMC Experience
Please mention your experience in service revenue growth, AMC/service contracts, customer retention, cross-selling/up-selling or recurring service business. -
Key Customer & Business Achievement
Please mention 2–3 major customers/accounts you have personally managed, along with one significant service/business achievement and the approximate business value/revenue involved. -
Travel & Location Flexibility
Are you comfortable with extensive travel across India and the working pattern involving office-based work on Monday/Tuesday and customer/site visits from Wednesday to Saturday?
Yes / No -
Highest Qualification
Please mention your qualification, specialisation and year of completion.