Business Analyst

London
United Kingdom
£62,000
Full time
Job Information

Business Analyst- Salesforce implementation

Fixed term or Perm-  £63,000

London Hybrid 2 days per week

Salesforce Business Analyst

Our client is looking for an experienced Salesforce Business Analyst to play a key role in the ongoing development, optimisation and enhancement of their new Salesforce platform. Working as part of a Digital and Technology team, you'll collaborate with stakeholders across the business to understand requirements, improve processes and deliver solutions that maximise the value of Salesforce.

This is an excellent opportunity for a Business Analyst with strong Salesforce experience who enjoys working at the intersection of business and technology to drive digital transformation and continuous improvement.

Key Responsibilities

  • Lead the gathering, analysis and documentation of business requirements for Salesforce enhancements and projects.
  • Translate business needs into clear functional specifications and user stories for technical teams.
  • Work closely with  Developers, Product Owners and business stakeholders to deliver effective Salesforce solutions.
  • Analyse existing business processes and identify opportunities to improve efficiency through Salesforce automation and optimisation.
  • Support Salesforce configuration changes, releases, testing and User Acceptance Testing (UAT).
  • Produce and maintain business requirements, process maps, workflows and solution documentation.
  • Support user engagement, change management and adoption of new Salesforce functionality.
  • Contribute to the ongoing development of Salesforce reporting, dashboards and data quality improvements.

About You

You'll be an experienced Business Analyst with a strong background delivering Salesforce projects and enhancements. You'll be confident engaging with stakeholders, translating business requirements into practical solutions and supporting successful system delivery.

You'll have:

  • Proven experience as a Business Analyst working on Salesforce implementations, enhancements or transformation projects.
  • Strong understanding of Salesforce functionality, including CRM processes, workflows, reporting and data structures.
  • Experience gathering, documenting and prioritising business requirements.
  • Knowledge of Salesforce best practice and platform capabilities.
  • Experience supporting system testing and User Acceptance Testing (UAT).
  • Strong stakeholder management and communication skills.
  • Excellent analytical and problem-solving abilities.
  • Experience with Excel, reporting and data analysis.
  • Knowledge of Power BI, Tableau or other business intelligence tools would be advantageous.

Desirable Qualifications

  • Salesforce Business Analyst, Salesforce Administrator or other Salesforce certifications.
  • BCS or IIBA Business Analysis certification.
  • Degree or equivalent experience in Business Analysis, Information Systems or a related discipline.

If you're passionate about Salesforce and enjoy delivering solutions that improve business performance and user experience, we'd love to hear from you.

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Submit your application here.

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Consultant
Penny Simpson
Penny Simpson
Managing Partner
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Investigate incidents, recurring issues and functional defects and recommend sustainable corrective actions. Support TRIRIGA upgrades, enhancements, releases and application lifecycle activities. Maintain functional documentation, configuration records and knowledge repositories. Identify opportunities to improve system adoption, process efficiency and user experience. Contribute to continuous improvement and digital transformation initiatives. Stakeholder & Delivery Management Establish effective working relationships with business users, IT teams, project managers, vendors and implementation partners. Communicate functional and technical concepts clearly to business and technology stakeholders. Support requirements prioritisation, delivery planning, progress tracking and stakeholder reporting. Coordinate with cross-functional teams to ensure successful delivery of assigned initiatives. Ensure activities comply with applicable technology governance, security, risk and change-management frameworks. Core Functional Domains Experience in one or more of the following areas is highly desirable: Corporate Real Estate Management Facilities Management Workplace Management Space Management Property Management Lease Administration Asset Management Maintenance Management Capital Project Management Vendor and Contract Management Workplace Planning Sustainability / Environmental Management Required Technical & Functional Expertise Strong hands-on experience with IBM TRIRIGA in a functional consulting or enterprise application environment. Strong understanding of TRIRIGA functional capabilities, configuration and business processes. Proven experience in business analysis, requirements engineering and functional solution design. Practical experience with TRIRIGA workflows, business rules, forms, reports and configuration. Experience supporting enterprise application implementations, enhancements, upgrades or transformation programmes. Understanding of enterprise application integration and data exchange concepts. Experience with data migration, data validation and reconciliation. Strong understanding of SDLC, testing methodologies and change-management processes. Ability to prepare functional specifications, process documentation and solution design artefacts. Strong analytical, problem-solving and stakeholder-management capabilities. Excellent written and verbal communication skills. Preferred Technical Exposure The following experience would be advantageous: SQL and data modelling Enterprise data integration APIs and integration frameworks Reporting and analytics platforms SAP Analytics Cloud (SAC) Microsoft Power BI Tableau SAP, Oracle, Microsoft Dynamics or other enterprise application platforms Agile and Waterfall delivery methodologies ITIL-based application support environments Professional Experience 5–7 years of total relevant professional experience in enterprise applications, functional consulting, business analysis or technology implementation. Proven hands-on experience working with IBM TRIRIGA in a functional consultant capacity. Demonstrated experience across requirements gathering, functional design, configuration, testing, implementation and post-go-live support. Experience supporting enterprise-scale TRIRIGA implementations, enhancements, upgrades or optimisation programmes. Strong understanding of business processes associated with real estate, facilities, workplace or asset management. Experience working with senior business stakeholders, technical teams, vendors and implementation partners. Candidates with experience in complex, multinational or enterprise environments are preferred. Education & Certification Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, Real Estate, Facilities Management or a related discipline. IBM TRIRIGA certification is highly desirable. Relevant certifications in Business Analysis, Project Management, IT Service Management or Enterprise Applications would be advantageous. Key Competencies Functional Excellence Strong hands-on expertise in IBM TRIRIGA, including functional configuration and enterprise business processes. Strong business analysis and requirements engineering capabilities with the ability to translate business needs into practical solutions. Proven ability to develop functional solution designs aligned with enterprise standards and business objectives. Delivery Excellence Proven experience supporting TRIRIGA implementations, enhancements and optimisation initiatives. Strong understanding of SIT, UAT, regression testing and defect management. Experience supporting release management, data migration, validation and reconciliation activities. Strong application support capabilities with a focus on sustainable issue resolution and continuous improvement. Business & Stakeholder Management Ability to identify opportunities for process optimisation, standardisation and automation. Strong stakeholder-management skills with the ability to work effectively across business and technology functions. Demonstrated ability to support continuous improvement and change-management initiatives. Strong understanding of aligning business requirements with technology capabilities and measurable business outcomes. Professional Competencies Demonstrates strategic thinking and an understanding of the wider business impact of technology decisions. Strong analytical and problem-solving capabilities. Excellent written and verbal communication skills. Strong collaboration skills with business users, technology teams, vendors and implementation partners. High level of ownership, accountability and delivery focus. Ability to work effectively in a structured, enterprise environment with multiple stakeholders and priorities. Role Objective The TRIRIGA Functional Consultant will play a critical role in aligning enterprise workplace, real estate and facilities management requirements with technology capabilities. The successful candidate will combine deep IBM TRIRIGA functional expertise with structured business analysis, solution design, stakeholder engagement and disciplined enterprise application delivery to ensure that TRIRIGA solutions deliver measurable operational and business value. Job Reference: ANT-TRI-FC-20260821